Technical Support
We're here to help you get the most out of Trelith
Email Support
Get personalized assistance from our support team. We respond to all inquiries promptly.
Send EmailPhone Support
Speak directly with our technical support specialists for immediate assistance.
Call NowSupport Response Times
Email Support: Within 24 hours
Phone Support: Available during business hours
Troubleshooting Guide
Before contacting support, try these common solutions:
App Performance Issues
- Close and restart the Trelith application
- Restart your mobile device
- Ensure you have the latest version of Trelith installed
- Check available storage space on your device
- Close other running applications to free up memory
Subscription Issues
- Verify your subscription status in your Apple ID account settings
- Ensure your payment method is valid and up to date
- Check if your subscription has expired or been cancelled
- Try restoring purchases in the app settings
Training Progress Issues
- Ensure the app has sufficient permissions on your device
- Check if you're logged into the correct account
- Verify that your progress is being saved locally
- Try completing a training session to refresh your progress
System Requirements
Ensure your device meets the minimum requirements for optimal Trelith performance:
iOS Requirements
- iOS 14.0 or later
- iPhone 7 or newer models
- At least 100MB of available storage space
- Active internet connection for initial setup and subscription management
Tip: For the best experience, we recommend using Trelith on devices with iOS 15.0 or later and at least 2GB of RAM.
Get in Touch
Our technical support team is dedicated to providing you with the best possible experience. When contacting support, please include:
- Your device model and iOS version
- Trelith app version
- Detailed description of the issue
- Steps you've already tried to resolve the problem
- Screenshots or error messages (if applicable)
Contact Details
Email: jessicaejiro924@gmail.com
Phone: +234 816 844 2216
Premium Support: Subscribers receive priority support with faster response times and dedicated assistance.
App Updates & Reviews
Keep Trelith updated to enjoy the latest features and improvements. You can also leave a review to help us improve the app.